Onsite Support Specialist

Job DescriptionThis individual provides onsite technical support to a specific business end-client that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.Responsibilities: Manage Service Requests, Incidents, and Problems through a ticketing system. Help ensure day-to-day operations of IT Infrastructure. Answer inbound service calls as necessary. Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.). Administer and troubleshoot Citrix Servers. Administer and troubleshoot VMware. Administer and troubleshoot database technologies/software. Perform advanced troubleshooting of WiFi/network. Lead periodic technical meetings.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and RequirementsMust haves:-3+ years of experience providing technical support, equipment configuration/troubleshooting, and installation with the following: Group policy configuration Gold Master (GM) Windows desktop and/or server support Active Directory DNS (Domain Name Server) configuration-Strong communication skills -Experience working in a medical environment or with electronic medical records (EMRs) nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].