DescriptionBENEFITS
Medical
Dental
Vision
HSA
Wellness Program
Basic Life and AD&D
Short and Long Term Disability
Employee Assistance Program
401K Plan
401K Plan Matching
Vacation Accrual
7 Holidays
Essential Duties
Operates safely and compliance with all established HSSE policies and procedures
Develop strong relationships with customers, answer questions while researching and resolving issues
Track and trace cargo and provide necessary information to customers
Inform customers of applicable policies, requirements, schedule updates and regulations related to shipment
Edit contact information in database, create, run and audit various reports for internal and external customers
Build positive, collaborative relationships with internal employees and departments
Perform accurate and efficient data entry/keyboarding/typing skills
Assist with administrative duties relating to customer service
Report on service issues and such as delayed or missing freight
create and update standard operating procedures
works with cross-functional team members to provide quotes and billing corrections/inquiries in a timely manner
Other duties as assigned
Qualifications
Associates Degree in Logistics, Supply Chain Management, or a related field is preferred
High School Diploma, or equivalent is required
Two to three years' experience in transportation industry customer service required
Knowledge, Skills, and Abilities
Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans
Excellent written, verbal and listening communication skills
Strong customer service with a high level of attention to detail and accuracy
Proficient in MS Office applications, including MS Word, Outlook, and Excel
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Possess excellent communication skills, verbal, written, and listening skills
Must have excellent time management skills
Excellent organizational skills, including the ability to work with other departments and organizations and habel multiple projects concurrently
Working knowledge of mathematical applications
Must have knowledge of internet and search sites
Working EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.Reasonable AccommodationsCarlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.General InformationThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. I hereby certify that I understand and meet the aforementioned requirements and statements as outlined.Please sign below indicating that you have read the above information and understand the contents of this job description.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)