College Village Animal Clinic is hiring a full time and part time Client Service Representative. We are looking for a caring, self-motivated individual who enjoys interacting with clients/co-workers and is looking for a long term position. The right applicant must possess compassion for both animals and people, good critical thinking and problem solving skills, a positive attitude, follow-through, excellent communication and teamwork skills.
Other essential duties and responsibilities include:
Being attentive to client and pet needs.
Work compassionately with clients in various emotional states.
Answer and triage phone calls from clients.
Schedule appointments and procedures.
Check-in clients.
Monitor client flow from check-in to discharge.
Monitor schedule and flow.
Client call backs.
Managing record requests between other hospitals and specialty practices.
Process payment transactions.
Maintain proper documentation in the electronic medical record.
Relay appropriate information to/from clients to doctors and/or management.
Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
Qualifications:
High School Diploma or G.E.D.
At least 1 year of customer service job-related experience.
Must be able to safely lift 30 pounds.
Basic math and writing skills.
Help us deepen the bond between our client's and their pets by exceeding their expectations.
We are a locally owned, five doctor, AAHA certified hospital. We see all sorts of pets - from dogs and cats to reptiles and birds plus the occasional pig. We have an amazing clientele who expect compassionate, competent and very personalized care. We strive to provide the highest caliber of medical care with the goal of being our clients "Other Family Doctors". Our support staff is enthusiastic with a strong emphasis on teamwork and coordination.
Visit our website at www.collegevillageanimalclinic.com for more about our clinic
We provide a competitive salary, paid vacation and personal leave, 401K retirement plan and personal pet care benefits. Non-smoking office. Clinic operates Monday through Friday between 7:00am and 7:00pm and Saturdays between 8am and 5:00pm. Veterinary experience is preferred but more critical is enthusiasm, positive energy and willingness to learn!
If this is YOU, please respond to this posting emailing your resume and providing a personal statement of no more than 100 words why you want to work in this field.
College Village Animal Clinic, Inc.,
2036 E. Northern Lights Blvd., Anchorage, Alaska 99508.
Phone 907-274-5623; Fax 907-272-9114