Do you pick up computer programs, new apps on your phone, and anything related to technology quickly? Do you thrive on interacting with people? Are you a creative problem solver that learns new concepts quickly? Then you may be the right person for our fast-paced professional office. (This position is NOT remote.)
Cornerstone Credit Services is looking for a full-time customer service representative / help desk agent in our merchant services office. We help businesses with their credit card processing service, and our high energy, fast-paced business environment requires a hard working, dependable person with outstanding customer service, great communication skills and the ability to manage multiple projects daily.
Schedule is Monday - Friday, 8am to 5pm
Responsibilities: The electronic payments field is updating constantly, and the right candidate must show the ability to grow in product and industry knowledge. Responsibilities: Build relationships with clients and service and expand existing merchant relationships. Must be able to help merchants reconcile their processing accounts, walk them through basic fixes, help trouble shoot basic equipment issues, etc. Must be able to assess merchants' needs and suggest or promote products or services. Ongoing training and education is provided.
Qualifications: Candidates must type 45wpm accurately (10 key helpful), be organized and task- and detail-oriented, and devoted to providing outstanding customer service. Credit card terminal and processing experience is helpful, but not required. Reliable transportation required. Occasional visits to client office / workplace required. Must have excellent follow through on assigned tasks and projects. Must be able to demonstrate excellent record of attendance and punctuality.
High School Diploma or equivalent required (GED) Must be at least 18 years of age Must be dependable with a good work history and record of attendance.
BENEFITS: Medical/Vision/Dental, Prescription Drug, paid sick/vacation, LTD, amazing retirement that includes both 401k and employee stock ownership.
Additional Compensation:
Commission