Essential duties and responsibilities
Training and daily supervision of department staff
Ensuring department accuracy in completion of client documents and sales transactions
Overseeing the scheduling of daily work assignments
Identifying and promoting CDW and rental item sales expectations
Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer challenges
Resolving customer challenges promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client
Presenting damage assessment work orders to customers for collection
Coordinating customer compensation decisions with the General Manager
Directing staff support in end of season shut down activities
Performing Customer Service duties when needed
Assisting in building security, securing trade secrets, and keeping confidential and other proprietary information secure
Other duties as assigned
Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience
Knowledge, Skills and Abilities:
Must be 25 years of age
Ability to effectively motivate, direct and supervise staff
Ability to communicate organizational expectations clearly and effectively to subordinates
Ability to effectively manage multiple, ongoing activities, assignments, or projects
Ability to assist with the operational management of the company
Strong writing skills in customer and employee correspondence.
Strong verbal and written communication skills.
Self-starter, with ability to logically think through a project, and follow through to completion
Ability to resolve customer complaints in a polite and courteous manner
Ability to pay consistent attention to detail
Ability to make sound decisions when negotiating financial settlements with customers,
Ability to successfully accomplish basic accounting and bookkeeping activities
Able to accurately type 40 words per minute
Familiarity with computers as well as Excel, Word, and Outlook preferred.
Must have consistent and reliable work attendance and be to work on time
Must have a valid Alaska driver’s license and have, and maintain, a very good driving record
Must be able to work any day of the week as necessary.
Must be able to work through October 7th, including weekends and holidays.
Must punch in and out for the workday and for your lunch break