Vacancy caducado!
TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking an experienced and highly motivated Customer Service Supervisor to join our Doc/Rates team in our Anchorage office.
The Customer Service Supervisor is responsible for the supervision of the Alaska Customer Service Representatives and Documentation and Rates team, as well as providing back up management support to other departments. This position supervises equipment control, drayage, documentation processes to ensure customer expectations are met. This position may be required to work on weekends. The work schedule will adjust depending on operational requirements.
Main Duties and Responsibilities Include:
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include day to day scheduling of available resources, interviewing, hiring, and training employees; planning, assigning, and directing work assignments; appraising performance; rewarding and disciplining employees.
Supervise all aspects of the documentation and rating process for southbound booking, accessorial billing and vessel reconciliation. Implement and maintain quality controls that ensure the department is operating effectively and efficiently. Address service issues and proactively act to eliminate potential issues.
Maintain working knowledge of the Web Portal to support training of CSR’s and customers as needed and ensuring that the data is accurate. Monitor local, line-haul, and TOFC drayage, and oversee satellite terminals.
Effectively perform additional duties and handle special projects and initiatives as assigned.
Make key day to day decisions. Perform key departmental duties in the manager’s absence.
Contribute input for process and production improvements to meet company goals.
Support and communicate effectively with other departments to meet customer expectations.
The Ideal Candidate will have:
Associate Degree – required; Bachelor’s degree is preferred
Minimum of three years related logistics or transportation experience, with two of those years in a supervisory role.
Excellent customer service, organizational and problem-solving skills.
Basic math skills.
Excellent verbal and written communication skills.
Must be a team player.
Ability to multi-task and prioritize under pressure with a high level of accuracy.
Computer literate, with the ability to utilize software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).Our Company
Since setting sail as a one-ship company in 1975, TOTE Maritime Alaska (a TOTE, Inc. company) has become the premier provider of ocean transportation service between the ports of Anchorage, Alaska and Tacoma, Washington. We operate a fleet of (RO/RO) cargo ships in addition to providing overland connections throughout greater Alaska, Canada and the Lower 48.
We built our brand on talented people, smart investments, and opportunity. We know that great companies are built by great people, and our team is growing. Working at TOTE Maritime Alaska is about pursuit of excellence for our customers and respect for our Employees.
We are always seeking people who share our values and take pride in being professional. We look for pride, integrity, grit, approachability and commitment. It’s important at TOTE Maritime Alaska to be able to work productively with others. If you’re looking for a long-term career, this is a great place to build one.
The TOTE brand is built on talented people, smart investments and opportunity. We know that great companies are built by great people. Explore the possibilities with the TOTE family of companies http://toteinc.com/
Interested candidates should apply via the TOTE Maritime website at http://www.totemaritime.com/; About; Careers
Or
US Mail to: TOTE Maritime
909 "A" Street, Suite 1100
Tacoma, WA 98402
Equal Opportunity Employer M/F/Vet/Disability
Drug Free Workplace
Posted: 04/01/2021
Vacancy caducado!