The initial training schedule will be during weekdays. Schedule will transition to Thursday-Sunday following training period.
The Nave is a community arts and culture hub owned and operated by Cook Inlet Housing Authority (CIHA), an Alaska Native organization committed to building and strengthening our community by fostering opportunities to gather, learn, create, and explore. The Nave has emerged as a central pillar of CIHA’s investment in the Spenard neighborhood, providing a space for community events, workshops, performances, and knowledge sharing. As a gathering space for arts and culture, it creates a safer and more vibrant community where people can creatively engage with their neighbors.
In addition to hosting a number of events for CIHA staff and residents, The Nave puts on arts and culture programming, provides affordable artist studios, hosts rental space for community gatherings and non-profit events, and provides private rental space. Private event rentals help to sustain this community and cultural hub, allowing The Nave to offer cultural events at low and no-cost to attendees throughout the year. Private rentals also allow The Nave to offer reduced rental fees to non-profit organizations. The Community Events Assistant will work with all types of event hosts—private rentals, community rentals, and CIHA hosts—to book their events and welcome them to the space.
General Functions
Under the direction of The Nave Manager, this position supports the day-to-day operations and sustainability of The Nave, a community and cultural hub owned by Cook Inlet Housing Authority in the neighborhood of Spenard. The position is responsible for coordination of the user experience from the event booking process to user orientation through post-event close-out. The position interacts with community members and CIHA staff in person and is expected to demonstrate the highest level of customer service, helping potential renters to identify their event needs by fielding inquiries, providing tours of the venue, and helping renters through the booking process. The Community Events Specialist will also provide technical assistance as necessary during designated evening and weekend events, and they will conduct event follow-up including building inspections and customer service surveys.
Major Activities (Typical Duties/Responsibilities)
Working with The Nave manager, track bookings/inquiries from lead to post-event completion, including providing venue tours, follow-ups on inquiries, scheduling, completing space use agreements, and obtaining insurance from renters. This includes private events, nonprofit gatherings, and community, art, and cultural programs at The Nave.
Support tracking and filing of all venue rental documents.
Provide public tours of The Nave and communicate details about the facility, its amenities, technology, the Story (history/mission/values), and rental process.
Complete pre-event logistics, including calendaring of events, key FOB requests, janitorial scheduling, and pre-event orientations/walk-throughs, including technology orientation, with confirmed renters.
Provide on-site event support Wednesday through Sunday.
Conduct post-event walk throughs of The Nave, documenting any damage and re-setting the space for upcoming events. Communicate any issues to The Nave manager.
Support post-event tasks such as customer surveys, entry of any data collected from events, filing of any photos from events, and debrief any feedback from space users to The Nave manager.
Support ongoing market research on local event venues.
Contribute to The Nave’s social media management, website updates, and other marketing support as needed.
Skills and Abilities
Ability to provide excellent customer service and communicate effectively both verbally and in writing with clients, staff, and others.
Ability to interact professionally with a culturally and/or economically diverse demographic.
Ability to handle multiple tasks simultaneously and prioritize.
Strong organizational skills required.
Proficiency in Microsoft Office suite.
Proficiency with social media platforms, including Instagram and Facebook. Meta experience preferred.
Squarespace competency preferred.
Adobe Creative Suite and/or Canva competency preferred.
Proficiency with audio/visual systems preferred and/or ability to master such systems.
Ability to lift 50 pounds or more.
This role entails working weekends and potentially having split shifts. Flexibility with scheduling is required.
Education and Experience
Two years’ experience working in customer service, administrative or office setting; required
Preferred: Associates degree in business administration, property management, or a related field.
Preferred: Experience in venue management.
This position requires a background employment check, which includes a credit check.
Please visit www.cookinlethousing.org to submit an application.
Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.