Vacancy caducado!
- Installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of operations and high levels of member satisfaction
- Properly schedule calls to appropriately manage response time
- Reinforce operator training issues with site personnel as appropriate
- Responsible for ownership of site problems or incidents until the situation has been resolved
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, and First Line Maintenance on ATMs
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components; Follows appropriate security procedures pertaining to financial institutions
- Responsible for all assets that will be used in the delivery of teller machine services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
- Responsible for capturing detailed asset information and other data required to complete any invoicing or billing activities
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
- Ensure staff productivity measures are achieved; Work together with ATM/ITM operations staff and IT Infrastructure teams to recover machines
- Repair equipment problems to completion by making the required adjustments or replacing defective parts as necessary.
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); bending/squatting, walking/standing /sitting for prolonged periods
- May be required to work on rotating shifts
- Minimum 1 year technical service experience in the financial industry, i.e. ATM/Teller cash dispenser/recycler, coin machine repair etc.
- Must be able to use a computer
- Experience in PC Hardware Maintenance and support
- Works well with minimal supervision; Good problem solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
- Excellent interpersonal skills/customer relationship skills required
- High level of mechanical/electrical aptitude; Experience maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required
- High level of personal integrity; Support and promote teamwork and cooperative effort
- Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
- Associates Degree in Electronics or equivalent military or trade school
Vacancy caducado!