Description We have an exciting opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences at all touchpoints within the organization.How you will make an impact
Work in a strategic, high-volume fast-paced environment
Design marketing and engagement strategies for new products or services
Collaborate closely with internal stakeholders sales, marketing, and account management teams to aid in enhancing customers' experiences
Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics
Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence Requirements - Ability to interpret and analyze data to enhance the customer experience
Strong business writing skills, including the use of email correspondence
Proven ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Individuals who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities
Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)
If you have immediate availability and meet the qualifications, you may be the candidate we've been searching for and we encourage you to contact us today!. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .