Customer Success Manager

We believe that Customer Success is all about understanding your customers’ desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts, and we are looking for you to drive successful implementations at scale while also achieving Renaissance’s business outcomes. Location: Remote, home officeTerritory:  Alabama Our Ideal Candidate Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals Build, manage, and leverage key stakeholder relationships to build awareness across the entire district Develop a communication cadence with customers to monitor account health and deliver student learning outcomes Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals Continuously self-educate about Renaissance’s products and solutions and the K-12 competitive landscape Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Renaissance Actively seeks to understand change and incorporate new processes and systems quickly and effectively Curate success stories from districts to broaden Renaissance’s efficacy resources Lives in territory; either Kansas or Arkansas