As a Lead Field Service Technician here at Honeywell, you will be responsible for providing technical support and service to our customers in Alabama. You will play a crucial role in ensuring the efficient and effective operation of our products and systems, and in maintaining high levels of customer satisfaction. You will report directly to our Field Service Supervisor and you'll work out of our Alabama location on a hybrid work schedule.In this role, you will impact the success of our business by:
Providing on-site technical support and troubleshooting for our products and systems
Conducting preventive maintenance and repairs to ensure optimal performance
Collaborating with cross-functional teams to resolve complex technical issues
Training customers on the proper use and maintenance of our products
Building strong relationships with customers and ensuring their satisfaction with our services
KEY RESPONSIBILITIES:
Provide on-site technical support and troubleshooting for our products and systems
Conduct preventive maintenance and repairs to ensure optimal performance
Collaborate with cross-functional teams to resolve complex technical issues
Train customers on the proper use and maintenance of our products
Build strong relationships with customers and ensure their satisfaction with our services
YOU MUST HAVE:
Minimum of 3+ years of experience as a Field Service Technician or in a similar role
Strong technical knowledge and expertise in relevant technologies
Excellent problem-solving and troubleshooting skills
Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
Experience in conducting preventive maintenance and repairs
WE VALUE:
Associate’s degree in engineering or a related field
Experience with Tridium, Niagara, N4, EBI, or other commercial industrial systems
Tridium Niagara Certification
Experience working with open protocols (BACnet, Modbus, LON, etc.)
Experience in the HVAC industry
Strong Customer service skills
Ability to work independently and make sound decisions
Continuous learning mindset and willingness to stay updated with industry advancements
BENEFITS OF WORKING FOR HONEYWELLIn addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information click here. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.