Req ID: RQ191964Type of Requisition: SCAClearance Level Must Be Able to Obtain: SecretPublic Trust/Other Required: NoneJob Family: SCASkills:Computer Hardware,Computer Systems,Technical Support,TroubleshootingExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Computer Operator IIIGDIT is seeking a Computer Operator III to support the Information Management Communication Services Program at Fort Novosel. AL. Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users.How a Computer Operator III will make an impact:
Provide Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed.
Operate as the first point of contact after the Army Enterprise Service Desk (Tier 1).
Provide customer support to address incidents and service requests involving end‐user devices and basic networking issues.
Assist computer users and organizations.
Provide technical help directly to computer users.
Manage and resolve more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise.
Execute technical troubleshooting across various end‐user devices, such as desktops, laptops, tablets, printers, and multi‐function devices.
Install, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Resolves internal user problems and ensures correct operation of personal computers.
Work with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs.
Guide customers through the recommended problem-solving steps
Set up or repair computer equipment and related devices
Install and train users on new hardware or software
Inform team members and managers of major problems or of customers’ recurring concerns
Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.
Maintains parts inventory and logs all service/repair activity.
May perform system setups for new hires.
What you’ll need to succeed:
Secret clearance
At least 3 years of experience in IT/Computer Science or equivalent field
Associate’s degree or equivalent experience
Proven work experience as a Computer Operator
Ability to work under pressure and manage time efficiently.
Ability to analyze customers’ computer problem to diagnose it and determine the cause
Document customers’ descriptions of their computer problems
Computer literacy and attention to detail.
Can interface with a variety of personalities and rank and file employees.
Dedicated to problem solving and process analysis.
Ability to work in a group or alone.
Knowledge of Microsoft Office Suite
Excellent communications skills
Industry Certifications
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft training – - a low-level Microsoft certification required to be obtained
Timeline to obtain Microsoft Certification if not currently certified
Prepare to test within 60 days of starting
Retest at the 90-day period if needed
ITIL v4 Foundations or higher ITIL Training certification meets this requirement Taking the exam is not a requirement. – Required within 30 days of start.
Certifications (IAT Level II)One of the following:
CCNA-Security
CySA+ GICSP
GSEC
Security+ CE
CND
Location: Customer Site
GDIT IS YOUR PLACE :● 401K with company match● Comprehensive health and wellness packages● Internal mobility team dedicated to helping you own your career● Professional growth opportunities including paid education and certifications● Cutting-edge technology you can learn from● Rest and recharge with paid vacation and holidaysThe likely hourly rate for this position is between $21.97 - $23.06. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.