Service Manager - Lexus of Birmingham

Summary:We are seeking an experienced Service Manager for Lexus of Birmingham. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.Compensation (Draw / Commission):On-Target Earnings (OTE): $150,000 - $200,000 + / yearIf meeting and exceeding service department quotas and goalsThe Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a base monthly draw of five thousand dollars per month. The position may also pay commission compensation which is based on the value or amount of revenue and profits achieved from the Service Department from $0.00 (if quotas are not met) without any upper limit other than department performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit Schedule:FULL TIME5 days / 2 days offSundays offWeekend availability requiredBenefits:Medical, dental, vision insurance401k plan with company matchPaid Time Off accrualClosed for Thanksgiving day and Christmas dayEmployee discounts on purchasing and leasing carsOpportunities for career advancement within a Fortune 500 companyDuties and Responsibilities:Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.Develop and implement service department processes to optimize efficiency and workflow.Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.Monitor and analyze department KPIs to drive improvement and maximize profitability.Provide training, development, and mentorship to service team members.Maintain compliance with all dealership policies, procedures, and industry regulations.Oversee the scheduling of work, staff shifts, and labor management to control costs.Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.Collaborate with other dealership departments to promote a cohesive work environment.Forecast department goals, manage budgets, and align operations with overall dealership objectives.