Vacancy caducado!
Job Description
A
Member Services Specialistdelivers member management, electronic billing, and recovery services on behalf of our software customers. Team members in this role will serve as an extension of our software customers’ Accounts Receivable and Member Management functions. This role is responsible for executing Full Service Billing services through Daxko software systems and through direct interaction with members.Member Services Specialistresponsibilities may include managing member billing data, applying applicable return fees, managing membership holds, freezes, terminations,addressing unresolved billing issues, and member outreach activities.TheMember Services Specialistreports to the Member Services Team Lead.Supervisory Responsibilities:No supervisory responsibilitiesHours:Monday-Friday, 9am-6pm CSTEssential Duties/Responsibilities:- Interact with members via email, inbound, and outbound phone calls
- Manage large quantity of inbound and outbound calls
- Respond promptly, accurately and respectfully to member inquiries
- De-escalate situations involving dissatisfied members and offer patient assistance and support
- Review member accounts, investigate and diagnose member billing issues
- Maintain accuracy of member financial records
- Leverage Daxko software to successfully bill / reconcile member billing matters
- Leverage Daxko software to generate monthly reports as needed
- Follow all organizational compliance policies and standard operating procedures
- Consistently meet weekly, monthly, and quarterly key performance indicators.
- Participate in and/or lead team trainings to grow product and service expertise
- Effectively collaborate with staff at all levels in the organization.
- No Travel Required
- No Budget Responsibilities
Qualifications
- Strong interpersonal and communication skills including active listening
- Exceptional customer service skills including patience and empathy
- Critical thinking and problem solving skills
- Strong computer and multi-tasking skills
- Ability to work independently, manage time effectively, and take initiative
- Ability to work effectively in a fast-paced, high-volume call center environment
- Strong attention to detail
- High school diploma or equivalent
- Six months of Customer Service or equivalent experience
- Proficiency using PC
- Experience using a CRM software, such as Salesforce
- Bachelor’s degree
- One (1) or more years’ Customer Service experience preferred
- Ability to speak a second language in addition to English
- Demonstrated ability to effectively handle escalated customer issues
- Talking, listening, and speaking clearly on the telephone
- Routinely working by phone and computer
- Able to lift to 15 pounds occasionally
Additional Information
Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.
With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.We truly care for our team members, and this is reflected through our offices, full-time benefits, and great perks. Some of our favorites include:
- Flexible paid time off
- Affordable health insurance options
- 8 paid holidays + 1 floating holiday
- Monthly fitness reimbursement
- 401(k) matching
- Casual work environment
- Plenty of free food and caffeine
All your information will be kept confidential according to EEO guidelines.
Vacancy caducado!