Customer Service Representative

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Birmingham, AL. The ideal candidate will handle customer inquiries, provide product and service information, and resolve any issues efficiently and professionally. This position requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer experiences.ResponsibilitiesRespond to customer inquiries via phone and email in a professional manner.Provide accurate information about products and services.Resolve customer issues efficiently and ensure customer satisfaction.Maintain detailed and organized customer records.Collaborate with other departments to address customer concerns.Process orders, returns, and account updates as needed.Follow company policies and procedures to ensure high-quality service.