General Summary:
The Service Technician is responsible for routine maintenance and troubleshooting on customer’s equipment. The work schedule for this position is open and flexible: day or night shift, Sunday through Saturday.
Primary Responsibilities and Duties:
Perform service calls for various types of customers and complete all service call paperwork after each call.
Work with Lead Technicians and other Technicians to prepare equipment for delivery.
Operate vehicles on and off customer sites in a manner compliant with company policy and procedure.
Capable of operating a forklift, crane truck, small boom truck, and flatbed truck.
Skill set to load and unload small to large fuel and lube tanks onto a lowboy.
Explain technical issues in a non-technical manner to the customer.
Troubleshoot and repairs gasoline dispensing units.
Install, program and tests new petroleum equipment and perform scheduled repairs and preventative maintenance to fueling systems.
Analyze electrical and mechanical problems and provide repairs as required.
Ability to set the tanks into dikes or on customer sites at designated areas.
Perform light plumbing on equipment that is delivered to include attaching vent pipes to tanks, attaching down tubes to tanks or other light maintenance requirements that arise in the delivery or pick up of equipment.
Assist in preparation of equipment at facility warehouse.
Perform customer deliveries & other related truck movements as required.
Install, service and certify 2 post and 4 post lifts.
Install and service air compressors.
Install and service tire balancers and other automotive repair equipment.
Install and repair leaks on air lines and oil lines.
Prepare, complete and submit, in a timely manner, the paperwork required.
Engage in proper loading, unloading and secure procedures.
Communicate with your service dispatcher and manager.
Responsible for the completion of special projects or the assignment of other duties as assigned by the supervisor.
Position Requirements:
Minimum high school diploma or equivalent.
Must be at least 18 years old.
Valid State Issued Driver’s License with good driving record.
Knowledge of the general area in which product will be delivered.
Ability to handle multiple tasks.
Legible handwriting.
Ability to read and speak English sufficiently to converse with the general public and to understand traffic signs, to make entries on reports and records.
Possession of a current Medical Examiner’s certificate.
Knowledge of procedures to secure cargo in or on a commercial vehicle.
Ability to successfully complete forklift certification test.
Position Competencies:
Ability to work in a fast-paced environment while performing multiple duties and tasks.
Ability to work independently as well as with a team.
Ability to follow company safety and quality procedures and guidelines consistently.
Proven ability to complete position responsibilities within the allotted timeframe.
Produces a caliber of work consistent with departmental operating standards.
Detail-oriented with a high level of accuracy.
Ability to work efficiently.
Effectively represents the company and is responsive to the needs of internal/external customers with sense of urgency and commitment to follow up.
Working Environment:
The work of this position is performed in both inside and outside environments in heat/cold, wet/humid, and dry/arid conditions. The position requires the ability to lift, push, and pull up to 75 lbs. Frequent bending, stooping, and climbing is required. In this position, associates may be exposed to hazardous materials, vapors, fumes, and extreme weather conditions. Proper PPE is provided for employees working in these conditions.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.
The McPherson Companies, Inc. is an Equal Opportunity Employer – M/F/Vets/Disabled.