Help Desk Analyst II

Description We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Van Nuy, CA This role is within the IT services industry and requires a detail-oriented individual who is adept at problem-solving and providing technical assistance. Responsibilities: Troubleshoot and resolve issues related to Android Development and Cisco Technologies. Provide support and guidance for users utilizing Citrix Technologies. Assist in the management and maintenance of Mac Computers and Microsoft systems. Utilize Active Directory to manage user accounts and access permissions. Support and troubleshoot Apple Devices as needed. Diagnose and repair Computer Hardware issues. Participate in Configuration Management tasks to ensure system stability. Oversee and manage various IT Deployments.Requirements Proven proficiency in Android Development, with the ability to troubleshoot and resolve application issues. Solid understanding and practical experience with Cisco Technologies, including network configuration and security. Familiarity with Citrix Technologies, including the setup and maintenance of virtualized environments. Proficiency in the use and troubleshooting of Mac Computers, with the ability to guide users through problem-solving processes. Strong knowledge of Microsoft software and platforms, including Office 365 and Windows operating systems. Experience with Active Directory, including user and group management as well as policy implementation. Capable of troubleshooting various Apple Devices, with a focus on iOS-based systems. Strong knowledge and understanding of Computer Hardware, with the ability to diagnose and fix hardware-related issues. Experience with Configuration Management, including the ability to maintain and control system configurations. Proven experience in Deployments, including the planning, scheduling, and implementation of new systems and software. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .