Description Job Description:We are currently seeking a skilled and experienced Collections Specialist to join our financial team. The Collections Specialist is responsible for managing and undertaking a collection of outstanding accounts receivables from existing clients. This role requires someone who is capable of maintaining professionalism and providing superior customer service in difficult situations.Responsibilities:
Manage and collect on portfolio of outstanding accounts receivables.
Initiate contact with debtors and negotiate payment arrangements within company guidelines and policies.
Resolve billing disputes with customers, providing proof of debt, payment history and copy of contracts/agreements, as needed.
Maintain up-to-date, comprehensive, and accurate records of all customer communications, payment plans, and collection efforts.
Generate and send out past-due notices to customers.
Meet or exceed assigned targets for collections.
Identify and escalate accounts requiring legal action or bad debt write-off.
Collaborate with internal teams to ensure collection procedures are effective and efficient.
Recommend changes in processes, policies and standards as needed to achieve optimal collection results.
Requirements
Requirements:
Proven work experience as a Collection Specialist or a similar role.
Must have knowledge of billing procedures and collection techniques (e.g. skip tracing).
Strong communication, negotiation and customer service skills.
Proficiency in MS Office and customer service software/databases.
Good math skills and ability to handle money responsibly.
Ability to work independently and as part of a team.
High level of patience, attention to detail, and excellent problem-solving abilities.
Knowledge about laws and regulations in the collections industry.
High school diploma or GED. A degree in finance, business, or related field can be a plus.
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