Call Center Representative - Credit Union

CityRochesterStateMinnesotaTelecommuteYesDepartmentMayo Employee Federal Credit UnionPosition descriptionResponsible for projecting a professional and positive image as representative for the Credit Union by providing quality member service delivery by telephone. Process telephone transaction requests; approve and process loan applications in accordance with loan policy and procedures; provide service and rate information; process telephone inquiries regarding account information, credit union policies and procedures; process mail transactions and requests; and performs various clerical and other duties as assigned.QualificationsA minimum of a bachelor's degree or equivalent experience of at least 3 years in a financial institution is required. Familiarity with credit union philosophy, work procedures, and financial institution operations gained from work experience. Professional well-developed interpersonal skills necessary for servicing credit union members and projecting a positive image as a representative for the credit union. Must have a high aptitude for figures and possess strong interpersonal skills. Above average listening and verbal communications skills are needed to determine member needs and take the appropriate action. Must possess excellent time management and organizational skills, as well as the ability to handle multiple tasks simultaneously with a high degree of accuracy. Strong computer skills are required. Must be a self-starter, an excellent team player and exhibit a willingness and ability to serve the credit union members.Exemption statusNon-exemptCompensation DetailEducation, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $16.59 per hour.Benefits eligibleYesScheduleFull TimeHours / Pay period80Schedule detailsMonday through Friday, 9:00 a.m. - 6:00 p.m. This position has the potential to telecommute/telework with occasional travel.Weekend scheduleOne Saturday per month; 9:00 a.m. to 12:00 p.m. This position has the potential to telecommute/telework with occasional travel.Site descriptionMayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.CategoryAdministration, Business, FinanceJob posting number124007BRRecruiterJessica LarsonEqual opportunityAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.