Vacancy caducado!
Car Craft Auto Body has been in business since 1963 and we have 3 shops around the metro area. Ideal candidate must be able to multitask while providing stellar customer service. Candidate must also be proficient in Windows, Microsoft Word, Outlook and Excel. A valid driver's license is required.
Weekly Tasks Include -
- Open front office each morning (turn phones on, turn TV on, check key drop box, check for voicemails, make coffee, fill
fridge with bottled water, refill drink station with cups/sugar/creamer)
- Answer and direct all phone calls with a smile
- Attend daily morning meetings for customer updates
- Greet customers as they walk in, put customer name on welcome board, chat and be friendly, offer customer beverage
- Responsible for getting signed authorization for repairs and tow-ins
- Complete AIF Forms for all estimates for customer data spreadsheet
- Follow up on any missed appointments
- Update customers via phone or email every 24-48 hours
- At the time of drop off, get signed authorization, tag keys and mirror tag, contact rental company for rental vehicle
- Schedule estimates via phone calls/walk-ins/emails/insurance assignments
- Create Microsoft outlook calendar reminders for all estimates/drop-offs/warranty comebacks
- May need to create work orders for appraisers with customer & claim info
- Assist with in-house tow dispatching
- Make sure front office & customer bathrooms are clean at all times
- Help office manager with A/R and deposits
- Verify all payments before vehicle deliveries using "Wish List" from production manager
- Process final paperwork - warranty, final bill, delivery instructions, directions to pay
- Contact customer to pick up vehicle when repairs are complete
- Deliver vehicles - go over final paperwork, explain repairs and warranty, walk around vehicle to make sure repairs are up to
the customer's expectations
- Manage total loss vehicle book - tear down time should be accurate, tow bills added, customer's belongings out of vehicle,
vehicle is released
- Make Enterprise Arms Auto Suite updates daily
- Order and track office supplies and monthly expense report
- Assist accounting department with data entry of parts invoices and credits, payments, filing, accounts receivable, accounts
payable
- Close front office at the end of the business day - lock front door, turn phones off, lights off, coffee maker off
If you are interested in being considered for this position, please reply with your resume and complete the aptitude test using the link below:
http://www.ondemandassessment.com/verify/apply/mRSqevv/DCCnabPT
Vacancy caducado!