Accurately review, process, and submit warranty claims to manufacturer in compliance with their guidelines and policies
Track the progress of warranty claims and follow up with manufacturer to resolve any outstanding issues or delays
Maintain detailed records of all warranty work, including parts, labor, and claim status, ensuring accurate documentation for audit purposes
Verify warranty coverage for customers and provide clear explanations of the terms and conditions of their warranties
Work closely with all departments to coordinate warranty repairs, ensuring a smooth and timely process for customers
Track and order warranty parts as needed, ensuring timely availability to avoid service delays
Stay current with manufacturer bulletins, warranty policies, and procedures to ensure claims are filed correctly
Assist the service, parts and new equipment sales departments with any warranty-related questions or issues
Communicate effectively with customers, technicians, and manufacturer to ensure a seamless warranty process
Process freight claims for damaged shipments
Process contractor claims for damaged/non-working products
Other duties as related to warranty/claims
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