Vacancy caducado!
Job Title: Floral Clerk FLSA: Non-ExemptDepartment: Floral General FunctionProvides prompt, efficient and friendly customer service. Creates beginning levels of design work floral arrangements and fills necessary merchandising needs. Assists customers with placing orders and completes the paperwork. Takes deliveries and makes delivery lists.Reporting RelationsAccountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Floral Manager, Assistant Floral ManagerDirect Reports: NonePrimary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
Makes an effort to learn customers' names and to address them by name whenever possible
Assists customers by:
escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call
Assists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Prepares, finishes, and replenishes product as necessary. Including but not limited to: small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, and other flowers, balloons and balloon bouquets, and bows for floral arrangements and plants
Waters plants
Prepares daily delivery list
Sends and retrieves FTD, Teleflora, and orders over the computer
Reviews the status and appearance of floral products for freshness
Anticipates product needs for the department on a daily basis
Unloads trucks, places product in appropriate storage area, and replenishes merchandise
Checks in product, puts product away, and may process invoices
Ensures work area is always clean and neat including but not limited to: coolers, counters, floor, sink, etc.
Runs the department registers and receives payment, makes change, etc., where applicable
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Secondary Duties and Responsibilities
Orders product and supplies as necessary
Prices products for customers as necessary
Delivers orders as needed
Assists in other areas of store as needed
Performs other job related duties and special projects as required
Education and ExperienceLess than High School or six months or less of similar or related work experience.Physical RequirementsŸ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objectsŸ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of visionŸ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motionsKnowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions Ability to do arithmetic calculations involving fractions, decimals, and percentages Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic directionWorking ConditionsThe duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, equipment movement hazards, chemicals/solvents, electrical shock, and dampness.Equipment Used to Perform JobStandard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephoneContactsHas daily contact with the general public and customers, weekly contact with suppliers/vendorsConfidentialityMaintains confidentiality on orders placed (including who sent, who received, order, and cost).
Vacancy caducado!