Senior Relationship Banker

JOB ID:-16535Job Summary:This position serves as the subject matter expert in the area of retail branch sales and services. Focus is on using a consultative sales approach to proactively identify both consumer and small business customer needs, and to build and deepen relationships by finding customized solutions to meet those needs. Ensures customer needs are met by referring to other line-of-business partners for additional business growth opportunities. Demonstrates passion for delighting the customer by living the Customer Covenant every day. The Senior Relationship Banker is proficient with Consumer Lending.Job Duties and Responsibilities:Creates an industry leading customer service experience by following the Synovus Customer Service Standards. Engages customers in needs assessment conversations that transitions to a closing product solution sale. Actively pursues customer and non-customer new business by making proactive phone calls to customers/prospects. May serve at an elevated level of expertise for mass affluent clientele's needs. Creates an excellent customer experience by identifying cross-selling opportunities and refers customers to appropriate line-of-business partners to optimize their financial relationship. Proactively works with customers and prospects to maintain a consistent deposit and loan pipeline. Develops referral sources to generate business for the individual and the team. Meets and exceeds individual performance sales goals while supporting the goals of the branch. Demonstrated knowledge of bank products and services and is proficient at opening and processing new demand and time deposit accounts including passbook accounts, IRAs, certificates of deposit, and money market accounts. Issues counter checks, performs changes of address, redeems savings bonds, conducts money transfers, provides access to safe deposit boxes, receives loan payments and sells/buys foreign currency. Monitors account files and updates customers upon maturity of fixed, time-based instruments. Follows established policy and procedures ensuring accounts are opened accurately and timely. Performs Teller credit and debit transactions as needed. Follows established policy and procedures resulting in minimal cash outages and cash item losses. Proficient at interviewing consumer loan applicants, and may handle small business loan applicants to identify loan opportunities; processes and closes loans. Participates in daily kick-offs/huddles and weekly sales meetings. Champions products as assigned and shares specific product information and sales tips. Achieves 100% usage of sales management tracking system to enter sales, send referrals, track referrals, and monitor activities and goals. Knows and follows Branch Operations Standards. Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates. See job URL for more information and EOE statement.Synovus is an equal opportunity employer supporting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by lawFor more details go to URL