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Job DescriptionJob Title: Transport Coordinator Reports To: Communications ManagerDepartment: Communications Location: Pompano Beach, FLFLSA Status: Non-ExemptPOSITION SUMMARY: The Transportation Coordinator (TC) will receive, process, and coordinate medical and non-medical transports as required for the local healthcare system they are assigned. The TC will work closely with non-AMR personnel and interact directly with clinical and social work staff at various facilities in order to ensure proper transportation is scheduled along with ensuring all billing information, authorizations, and forms are received in a timely manner.Essential Duties and Responsibilities:
Utilizes information received from healthcare provider, patient, or family to coordinate medical and non-medical transportation.
Recommends the appropriate unit(s) to respond, based upon the type of call, priority, and availability of unit(s).
Asks pertinent questions to determine type of transport needed, billing information, and destination of transport.
Communicates in writing and verbally with the Communications Centers to ensure on time performance and quality customer service.
Reports unusual incidents to duty supervisors as appropriate.
Prepares timely and accurate paperwork as required.
Serves as Liaison between the customer and AMR
Assist PBS with gathering all appropriate billing information
Identify, investigate, and resolve service-related issues.
Serve as a departmental resource and deals effectively with operational difficulties within the communications center.
Attend scheduled department meetings and training sessions.
Adhere to all company policies and procedures.
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Non-Essential Duties and Responsibilities:
Perform other duties as assigned.
Minimum Qualifications:Education/Licensing/Certification:
High school diploma or equivalent.
EMD (Emergency Medical Dispatch) training/certification, EMT or Paramedic Training preferred.Experience:
Experience with working with others in a team-based environment
Data entry experience
Customer Interaction experience
A background in customer relations preferredKnowledge and Skills:
Familiar with medical and other related emergency equipment
Familiar with basic insurance requirements for ambulance transportation authorization
Superior verbal and written communication skills
Clear communication skills
Ability to use positive language
Excellent time management and organizational skills
Ability to perform in a high stress environment
Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and DisabledExtended Job Title: Coordinator Transport in Pompano Beach, FL Job ID: 2020-9996 Street: 2500 NW 29th Manor Post End Date: 8/31/2020
Vacancy caducado!