Vacancy caducado!
This is a full-time, entry-level position. Applicants for this position must have an inquisitive nature and professional demeanor. Relevant technical support experience is helpful, but not required. However, adaptability and reliability are essential.
Responsibilities
● Telephone and email-based triage and remote resolution of support tickets
● Updating ticket notes and tracking support time by customer
● Responding to and resolving issues after-hours as part of an on-call rotation
Minimum Qualifications
● 1 year of providing outstanding customer service
● Practical experience troubleshooting desktop and mobile operating systems and software
● Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology
● Ability to lift/move equipment up to 50lbs
Preferred Qualifications
● Experience working with the Linux command-line interface
● Practical understanding of TCP/IP networking
● Experience with telephone-based customer support
Vacancy caducado!