Service Delivery Technician EUS

Job DescriptionThe primary responsibility of the Service Delivery Technician I is to enable VF employees to use technology that allows them to work more efficiently while providing exceptional service that our VF employees look forward to engaging. Adhering to financial budgets and company policy to help VF grow powerful brands Primary Accountabilities: Incident resolution via global ITSM tool Task Resolution via global ITSM tool Technology promoter Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software. Working knowledge of Windows Server Platform, Microsoft Windows and Mac OS, local area networks and the VF Wide Area Network. Maintenance and monitoring of local cable infrastructure Be a resource to the IT platforms that may need assistance with projects and support of the day to day IT Infrastructure at the location they support Help maintain accurate hardware inventory. Ability to troubleshoot and resolve hardware and software issues Create accurate documentation Monitor system performance and provide feedback to the Area Lead or IT Coordinator Assist user with new technology training. Provide tech bar type service for face to face engagement with VF associates. Support conferencing/collaboration technology Hardware configuration and deployment following VF standardsVF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, and Dickies®. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.VF Diversity Vision StatementVF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.