Emergency Assistance Specialist (925658)

In this role, you will be a part of the Operational team, responsible for greeting clients and managing the reception area, client outreach, and appointment scheduling.Manage client information in the database and see each client through to completion.Support management by gathering needed data and generating reports.Assist with new participant orientations and assembling all necessary informational materials or packets.  Respond to business phones including directing callers to appropriate staff, responding to voicemail messages within 24 hours of receipt, scheduling client appointments and reaching out to clients who fail to report for appointmentsSeek out process improvements to improve the companyManage and direct office communicationsConduct interactive interviews with emergency assistance applicants and review all applications.Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities. Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.Additional duties as assigned.