Field Service Controls Technician

Position SummaryResponsible for the installation, testing, analyzing, maintaining, repairing and training of Syntegon packaging equipment and associated products at customer sites, with primary emphasis on supporting various control platforms. Primary focus is to  provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.Key ResponsibilitiesProvide field service repairs, training and installations as scheduled by Field Service department.Maintain proficiency in control software (e.g. Allen Bradley, various controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnelInteract, support and assist the Product, Project and Sales departments with order review, design reviews, assembly, testing and final acceptance tests to become proficient with the control packages interface and integrationInteract and assist Assembly and Quality Control personnel during machine assembly and testing / debug stages in preparation for machine shipment.Provide support to Customers, Customer Service department and Sales department as requiredInteract with Sales Managers / Project Managers on customer equipment needs and concerns and / or updates.Perform final machine acceptance inspections prior to machine shipment to verify equipment meets order specifications.Perform customer service site management for new equipment installations and / or existing machine install base projects.Maintain necessary machine configuration documentation during installation.Assist the Parts and Modernization departments with quoting electronic controls software and hardware upgrades and / or electrical component upgradesProvide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.Train customers, internal technical personnel and sales support staff on proper operation, maintenance and safety rules of Bosch packaging equipment, specifically on electronic controls and roboticsCoordinate development activities and upgrades related to updating and improving machine functionality.Support all aspects of operating controls systems, equipment and machinery.Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training, specifically in controls software applications.Process detailed expense and trip reports on all service visits, in a timely fashion.Train Bosch and customer's personnel on applicable machinery control software / hardware when assigned.Occasionally, when assigned, provide accountability, as a site manager; directing the workload and tasks of Bosch field technicians, assembly and engineering personnel, and coordinating with customer and other contract / OEM site personnel.Work in tight quarters; on top and underneath equipment, stand, stoop, kneel and bend continuously (approx. 66% of the time)Lift up to 50 lbs. on a regular basisSubmit to safety, background, and drug/alcohol testing as required by customer(s).Properly and appropriately don personal protective equipment.Will travel on a regular basis up to 90% which makes proximity to a major airport necessary in order to serve a specific customer base.