Job Description:
Are you organized, detail-oriented, and a master of customer service? We are currently seeking a dedicated Administrative Assistant to join our dynamic team at Collins Insurance Group. If you thrive in fast-paced environments and are passionate about providing outstanding support, we encourage you to apply.
Key Responsibilities:
- Serve as the first point of contact for clients and visitors, providing top-notch customer service.
- Manage daily office operations, including handling phone calls, emails, and correspondence with professionalism and discretion.
- Organize and maintain files, records, and databases with accuracy and confidentiality.
- Schedule and coordinate appointments, meetings, and travel arrangements for staff members.
- Prepare regular reports and summaries for various departments, ensuring timely delivery.
- Assist with billing issues, policy changes, and customer inquiries in a supportive role.
- Perform data entry and manage office supply inventory with efficiency.
- Collaborate with team members to ensure smooth office workflow and high-quality service delivery.
Required Skills and Qualifications:
- At least 2 years of experience in an administrative support role, preferably within the insurance or financial services industry. Medicare, Life, and Annuity insurance experience will be a plus.
- Exceptional customer service skills with a proven track record of handling customer inquiries and concerns with patience, empathy, and professionalism.
- Proficient in standard office software, such as Microsoft Office Suite (Word, Excel, PowerPoint), email, and databases. Salesforce experience will be a plus.
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
- Excellent written and verbal communication skills, with an eye for detail.
- Ability to maintain confidentiality and exercise discretion in dealing with sensitive information.
- High school diploma or equivalent is required; additional qualification as an Administrative Assistant or Secretary will be a plus.
- Health & Life insurance licensed is not required but will increase pay ceiling.
We Offer:
- A competitive hourly pay rate.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- The chance to be a part of a respected and successful team within the insurance industry.
Join Us:
Take the next step in your administrative career with Collins Insurance Group. To apply, please submit your resume along with a cover letter detailing your customer service philosophy and why you would be the perfect fit for this role.
We look forward to reviewing your resume!