Vacancy caducado!
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Your duties would include:
Processing customer policy change requests.
Securing all Trailing Documents from customers.
Handling all incoming claim calls from customers.
Completing Evidence of Insurance requests.
Document each customer contact
Immediately greeting all customers, entering the office, in a friendly and helpful manner.
Taking premium payments from customers.
Verifying phone numbers, addresses and email addresses with each customer contact and update customer information.
Providing exceptional customer service.
Maintaining inventory of office supplies and forms - places orders weekly.
Making Claims follow up calls.
Obtaining prospects information such as name, address, vehicle information and enter into quote sheets.
Following up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Fostering strong relationships with our customers to maintain a high level of client retention and product loyalty.
Providing on-going support to insurance clients as needed.
The ideal candidate needs to:
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Have excellent Communication/interpersonal skills.
Have the ability to multi-task.
Be professional phone etiquette.
Have a career minded vision.
Follow through and exceed current and prospective client expectations.
Have great Customer Service Skills.
Have Outstanding keyboarding skills
Work at a quick pace
Benefits
Health Insurance
Life Insurance
Paid Holidays
Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Weekends Off
Holidays Off
401K Plan
Tuition Reimbursement
Hands On Training
Professional Work Environment
Retirement Benefits
Vacancy caducado!