Pc Technical Support

DescriptionJOB DESCRIPTION 1.Uses knowledge of PC, mobile device, hardware, software configurations, operating systems and LAN to resolve technical environment issues and provide implementation support to successfully support our customers. Provides omni- channel technical support (Home Office and Field) in a fast paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or prioritizing efforts as needed. 2.Performs initial client experience consultation to include Applying functional / technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions and test fixes to resolve first action whenever possible. 3.Seeks more sophisticated assignments and issue resolution to gain experience in becoming a multi-functional technical domain specialist in both Field and home office technology support. 4.Identifies process/ service improvement ideas with a continuous learning and improvement mentality. Partners with more experienced team members to help drive innovation and idea implementation where possible. 5.Ability to establish good interpersonal relationships with internal and external teams. Participates in temporary project / support assignments as needed. 6.Leverages experience, existing communication channels, and knowledge management to execute process and resolve issues while exciting and level setting clients about the technology environment. Offers ideas to improve client experience. Associates or Bachelor's degree in Computer Science, MIS or related field OR a significant amount of directly-related work experience required Minimum of 2 years technical Help Desk experience Advanced knowledge in computer, mobile device hardware, and software trouble-shooting including proficiency in using software support tools. Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally an in writing at all levels in a succinct yet understandable fashion based on audience. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a constantly evolving technology environment. Resolves issues while exciting and level setting clients about the technology environment. Offers ideas related to improving the client experience. Strong oral and written communication skills, including ability to quickly establish rapport and build a distinctive client experience. Strong analytic skills and ability to tackle problems Initiative and motivation to include willingness to share feedback to drove process improvement Keen attention to detail including proficiency in concise and understandable ticket documentation. Ability to adapt to changing needs of the business.Skillsasset management, deployment, deployment coordination, Troubleshooting, Support, desktop support, imaging, imaging equipment, Technical support, Windows 10, windows 11, Hardware, Office 365, mobile device, mac os x, Customer service, Servicenow, Active directoryTop Skills Detailsasset management,deployment,deployment coordination,Troubleshooting,Support,desktop support,imaging,imaging equipment,Technical support,Windows 10,windows 11,Hardware,Office 365,mobile deviceAdditional Skills & QualificationsThis person would join a team of 8 that prepares and distributes laptops and peripherals to all new hires remote and on-site, as well as providing devices for lifecycle refreshes.Experience LevelEntry LevelPay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Milwaukee,WI.Application DeadlineThis position is anticipated to close on Feb 21, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.