We are looking for a Remote Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting our website. The individual must have willingness to learn, good communication skills, good attention to details, stable internet service and should be able to handle working equipments and materials well.
### Experience
- Managed live chat interactions with customers, providing timely and accurate responses to inquiries and support requests.
- Diagnosed and resolved customer issues related to products, services, or account management via chat, often handling multiple conversations simultaneously.
- Utilized CRM systems and chat platforms to log interactions, track issues, and follow up on unresolved cases.
- Collaborated with other departments (e.g., technical support, sales) to address complex customer issues and provide comprehensive solutions
### Skills
- Communication: Exceptional written communication skills with the ability to convey information clearly and professionally in a text-based format.
- Multitasking: Proficient in managing multiple chat sessions simultaneously while maintaining a high level of accuracy and customer satisfaction.
- Problem-Solving: Strong analytical skills to identify issues quickly and provide effective solutions or escalate to the appropriate team.
- Customer Service: Demonstrated ability to handle a diverse range of customer interactions, showing empathy and patience to resolve concerns.
- Technical Proficiency: Experienced with chat software and CRM systems such as [specific tools], including their features and functionalities.