Strategic Account Executive

Essential Duties and Responsibilities: Demonstrates and promotes the company vision Regular attendance and punctuality Applies GMP/GLP in all areas of responsibility, as appropriate Owns the Health of the Client Relationship- this includes but is not limited too; quoting, onboarding, testing inquiries, problem solving/trouble shooting, cross-selling services and growing accounts. Partners with Commercial peers (Client Services, Analytical Service Managers, other Commercial partners, CSO’s etc.) to ensure positive client experience and outcomes. Plans and executes a sales strategy/plan for assigned clients that should result in year over year increased sales dollar/units as communicated by the BUMA/President Proactively communicates with Business Unit Manager(s)/Directors/Presidents regarding client concerns/issues, large testing needs, TAT concerns, etc. Builds undeveloped accounts, defines their sales potential, focuses on accounts that can produce more revenue, and increases overall revenue in the territory Owns Master contract terms and ensure contract terms are met based on revenue, TAT, pricing., GTC’s, etc. Meets and exceeds established sales goals and reports to sales management on a timely basis Develops forecast plan for each account and aligns with the company's internal departments (i.e. marketing, purchasing) Maintains awareness of competitor pricing to ensure competitiveness within the market and accounts Conducts market research to better understand the market and opportunities Develops market strategy and marketing promotional decisions based on this knowledge Partners with the marketing department for marketing support Develops sales relationships by providing company and product information, advising and answering questions, purchase schedules, discounting and buying patterns; responds to customer service issues by phone and email; communicates with customers regarding policy changes, important dates, new products, payment terms and negotiations regarding credit terms Communicates with the credit team, on qualifying, payment terms and credit terms for new and existing accounts Ensuring proper communication between sales, credit and shipping teams on all orders processed and released Works with the legal/contracts team to understand, learn and put together contracts for current and prospective customers Performs regulatory requirement activities to ensure both Eurofins and the customer follows all required laws and documentation Gathers all required documentation and partners with documentation team to evaluate and ensure company can provide all requested and required documentation Provides technical information and support (with the assistance of Product Info, Quality Assurance and Quality Control teams) Sets up and maintains files and folders (through CRM or other approved platforms) for related documents and correspondence for customers such as customer questionnaires and profiles, correspondence, international documentation for shipping and product registration, contracts and agreements, and other relevant documents Learns and can execute on order entry, order uploads, calculating discounts, quoting, availability reports, running performs, running sales reports and ensuring all necessary steps in the order process is followed and completed Complies with all safety and cGMP requirements Completes other tasks as assigned Limited travel expected 10-25%- Meet Travel budget Conducts all activities in a safe and efficient manner Performs other duties as assigned