Human Services Quality Assurance (QA) Specialist

What You Get To Do:The Quality Assurance Specialist (QAS) is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality.  The Quality Assurance Specialist (QAS) must be aggressive in finding problems that are or could be a licensing issue.  This position works collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develops plans for correction, and assure that plans are fully implemented.  The Quality Assurance Specialist (QAS), will closely monitor the completion of corrective actions to ensure timely completion by program management.Responsibilities include but are not limited to:Work with management to develop systems that drive quality services and allow for analytics.Participate in the development of policies and procedures related to quality assurance.Conduct regular program site visits to review program operations and observe client care.Provide in-the-moment training to staff when issues are observed.Collaborate with staff and management to ensure quality standards are met and maintained.Conduct program oversight and review of program operations to ensure compliance with regulatory requirements and quality standards.Track, review and follow-up on abuse, neglect, and exploitation investigations.Conduct independent Electronic Health Record (EHR) data reviews to ensure accuracy and completeness.Participate in Dungarvin Quality Assurance ReviewsParticipate in licensing reviewsWork with management to develop and implement quality improvement plans to address areas of weakness and build on strengths.Maintain accurate and detailed records of all quality assurance activities and findings.Communicate findings and recommendations to management and staff as appropriate.Keep up to date with industry trends and regulatory changes related to IDD Supports.