Customer Support Specialist

Job DescriptionSignal Tru Brand is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing team in Madison, WI. This role is ideal for someone passionate about problem-solving, customer care, and contributing to a team that values quality service and continuous improvement.ResponsibilitiesServe as the first point of contact for customer inquiries via phone and email.Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering the best solution.Maintain detailed records of customer interactions, transactions, comments, and complaints.Collaborate with internal teams to escalate and resolve complex issues promptly.Follow communication procedures, guidelines, and policies to ensure consistent service.Identify trends in customer feedback to suggest process or product improvements.