Customer Support Specialist

Job DescriptionWe are currently seeking a professional and highly motivated Customer Support Specialist to join our team in Madison, WI. The ideal candidate will provide excellent service to clients by addressing inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. You will be the frontline representative of our company, supporting our mission to build lasting relationships through exceptional service.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing system in a timely and courteous manner.Identify and resolve customer concerns and escalate issues when necessary.Maintain accurate and detailed records of customer interactions and transactions.Collaborate with internal departments to ensure consistent and efficient customer support.Provide product and service information with clarity and professionalism.Continuously seek opportunities to improve the customer experience.Adhere to company procedures and performance standards.