Job Description:
We are looking for a reliable and personable Customer Service Representative to join our team. In this role, you will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. You will be expected to provide excellent service and build strong relationships with clients.Responsibilities:Answer customer inquiries via phone, email, and chat.Provide information about products and services.Resolve customer complaints and issues in a timely and effective manner.Maintain accurate customer records in the system.Collaborate with other departments to meet customer needs.Track customer feedback and escalate issues when necessary.Assist in processing orders and returns.Keep up to date with product knowledge and service offerings.