Customer Account Representative

Job DescriptionWe are currently seeking a dedicated and detail-oriented Customer Account Representative to join our growing team in Madison, WI. The ideal candidate will be responsible for maintaining strong client relationships, ensuring satisfaction, and assisting customers with their account-related needs. This is a key role that requires strong communication, organizational skills, and a customer-first mindset.ResponsibilitiesManage and maintain customer accounts with professionalism and accuracyAddress inquiries and resolve issues in a timely and effective mannerMaintain up-to-date records of customer interactions and transactionsCollaborate with internal departments to ensure smooth service deliveryAssist in onboarding new clients and providing support throughout the account lifecycleMonitor account status, track changes, and recommend improvementsEnsure a high level of customer satisfaction by providing consistent, proactive service