Date Posted:2024-04-30Country:United States of AmericaLocation:OT076: CMM - Madison, WI 3202 Progress Road, Madison, WI, 53716 USAOtis Elevator Company is searching for a highly motivated Associate, Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.Essential Responsibilities
Manage a portfolio of approximately 500 customers
Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
Assist with customer concern resolution along with Operations, including Service PM and Supervisor
Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
Education / Certifications
High school diploma or equivalent required; bachelor’s degree preferred
Basic Qualifications
Excellent demonstrated customer service skills required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Preferred Qualifications
Previous sales experience preferred
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .Privacy Policy and Terms:Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and TermsWe go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.