Vacancy caducado!
District Manager (Madison/Milwaukee)
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compensation: 50k - 54k with bonus
employment type: full-time
job title: District Manager
Job Description
Grow as We Grow and Take Your Career to New Heights!
Job Summary
Under the general supervision of the Regional Director of Operations along with the Regional Manager, where applicable, District Managers are responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within the assigned district. In collaboration with sales counterparts, District Managers ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties.
Responsibilities/Duties
Daily Operations
Responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for approximately 15-25 part-time Service Valets within the assigned district
Responsible for recruiting, hiring and onboarding Service Valets
Provide on-call support to service valets and communities in the morning, tentatively around 8:30am-12:30pm and in the evening from approximately 7pm-11pm, depending on needs
Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties
Effectively plan, organize and manage time. Ability to manage stress and adapt to changing environment.Comfortable with complexity
Inspect properties regularly for resident and Service Valet compliance
Responsible for creating and managing schedule for part-time workforce
Manage a labor budget of up to $150k depending on number of assigned properties
Customer Retention
Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service
Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns
Promote and educate property staff on any/all new service offerings from Valet Living
Organizational Activities
Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner
Ensure daily delivery of iValet reports to designated property staff members
Collaborate with internal business partners; finance, human resources, marketing, operations, and IT
Keep timely/accurate customer, associate and operational records
Acts in accordance with organizational and quality standards
Discusses associate's development needs and subsequently facilitates appropriate support, coaching and/or training opportunities
Service/Support
New community launches, including container distributions
Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.)
Drive to properties within assigned district/region up to 50% of the work day
Education, Experience and Skill Requirements
High school diploma or GED equivalent
AA degree preferred
Proficiency in MS Word, Outlook, Excel & Power Point
Multi-location management of dispersed workforce
Customer service, and prior people management experience (preferred in a part-time workforce)
Basic employment law, customer service fundamentals, leadership/management principles, verbal/written communication fundamentals/etiquette
Unwavering work ethic, integrity and sense of accountability
Ability to manage stress and adapt to changing environment; comfortable with complexity
Ability to perform effectively in environments with frequent workload changes and competing demands
Effectively communicate with others (verbal/written)
Builds effective teams, hold self/others accountable
Special Conditions of Employment
Valid driver license and good driving record
Ability to pass a background check and drug screen
Ability to operate a motor vehicle and drive for periods of time
Ability to work outdoors, and drive in changing weather conditions
Flexibility to work split schedule and/or be on call during irregular hours depending on business needs
Physical Requirements
Ability to lift up to 50 lbs.
Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs
Bend at waist and lift over shoulder
Bend at knees and lift over shoulder
Lift arms shoulder height
Ability to walk distance of property, and be exposed to disagreeable odors
Valet Living Benefits
Work from home
Company vehicle, including gas card
Company laptop and cell phone
Comprehensive group medical, dental and vision plans plus RX coverage
Medical/dependent care spending plan
Company paid group life insurance
Long and short term disability coverage
Ability to participate in company 401k plan
Generous paid time off for vacation and sick time
Company observed holidays
Career progression opportunities with a national industry leaderhttps://valet.wd1.myworkdayjobs.com/CareerSite/job/Madison-WI/District-ManagerR0021384
Vacancy caducado!