Transcon Supervisor

To ensure that Transcon customers are served from/in the managing branch; To support the Transcon manager in the smooth running of the department within the branch through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.  Major Duties and ResponsibilitiesEnsure smooth and timely freight process flowCoordinate and negotiate rates with our contracted vendorsEnsure accurate and timely client and vendor billingInteract with customers in arranging their shipments to meet customers service standardsContribute and maintain good relationship with suppliersMeet compliance at all timesNetwork communications, timely responses to emails and requestsWork with team to meet KPI standards in accordance with Company proceduresAssist in retention calls and complete customer reviews?Ensure company credit procedures are followed and utilized effectivelyParticipate to the transition of new business / update to existing businessReview and support with day-to-day quotations Allocate workloads within team to ensure smooth operations during peak activity or staff absence Monitor workboards to ensure internal KPI’s are met e.g. timely data entry Build and maintain strong relationships with customers, service providers and the Expeditors network. Assist in retention calls and complete customer reviews with your regular customers to document in the CRM Monitor invoicing and BNP report where needed Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team Be continuously open and positive to implementing new system changes and enhancements with the team Oversee and ensure compliance with Expeditors Operational Process Standards Assist the Manager with EPE’s on the department in line with the 3+1 Initiative.   Assist the Manager with key staff with goal setting and monitoring development.  Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  Support the manager and or sales department where needed.  Other tasks/duties as deemed appropriate by your management team.