Company Overview
ServiceNow
Work matters. It’s where we spend a third of our lives.
We’re committed to building the workplace of the future—where people are at the center of everything we do. Our culture encourages learning, building, and innovating across all functions—engineering, sales, finance, and beyond. Every role offers meaningful impact and growth opportunities.The CRM Workflow business unit delivers seamless customer experiences that drive loyalty. Our products include:Customer Relationship ManagementCustomer Service Management (CSM)Field Service Management (FSM)Industry-specific solutions like Financial ServicesThese solutions provide omnichannel engagement, uniting front, middle, and back-office teams to resolve issues efficiently and deliver exceptional customer experiences.Role OverviewOutbound Product Managers play a crucial role in scaling our high-growth business unit. They bridge product capabilities and market dynamics to support the GTM, partner, and customer ecosystem.Key ResponsibilitiesDevelop high-quality enablement content that demonstrates product value—especially workflows and task orchestration for service teams.Understand customer use cases and success outcomes to:Influence product roadmap.Document insights for alignment with customer needs.Create best practice assets to drive adoption by customers and partners.Act as a trusted resource and product evangelist within the financial services industry.Collaborate with:Industry influencers and strategic partnersInbound Product ManagementProduct MarketingProduct SuccessTechnical AlliancesGuide cross-functional execution of product strategy, release themes, and go-to-market (GTM) plans.