Front Desk Lead

ESSENTIAL DUTIES:Record, store, access, and/or analyze computerized financial information.Control and secure cash equivalents for property according to cash handling policy and procedures.Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.Prepare, maintain, and distribute statistical, financial, accounting, and auditing.Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.Field guest complaints and assist in a resolution for complete guest satisfaction.Audit and reconcile all revenue postings.Ensure credit card system reconciles to daily transaction lists.Complete the Overnight MOD Check list in the absence of the ON AFOMComplete the MOD Check list in the absence of the AM/PM MODMaintain a professional working relationship and promote open lines of communication with managers, employees and other departments.Assist with PBX operators, bell staff, and front desk agents are performing their daily tasks in accordance to their job requirements and duties.Be compliant and understand Hotel policies and house rules. Understand hospitality terms.Maintain communication with other hotel departments as it pertains to guest services in a professional matter.Operate radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.Ensure correct and accurate cash handling at the Front Desk.Follow and enforce all Hotel credit policies.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.