Client Success Manager - Preferred Sales (West)

We are looking for a professional with experience in building, retaining, and expanding long-term strategic client relationships. You will guide clients through the assessment, purchase, and implementation of Experian solutions, aligning our offerings with their business and technical goals. You will exceed sales performance targets while collaborating with our teams to deliver value and outcomes for our clients.As the primary contact for a defined portfolio of strategic accounts, you will manage daily client interactions, coordinate support, and ensure seamless execution of contracted services. You will focus on guiding growth through multi-year renewals, upselling, and cross-selling within the financial services and related sectors. Reporting to the Vice President of Sales, you will also engage with Experian North America's senior leadership to support mission-critical plans and deliver measurable success.This is a remote position based in the west coast.Management of existing customer relationships to increase adoption, use and growth of Experian's product's and services (Credit Services and Decision Analytics are core, but collaboration with other department solutions are equally important)Daily supporting of client's strategic plans to ensure execution of relevant Experian-supported projects and being the business liaison between the client and internal departments, including dedicated Project Management and Client Success Teams, to ensure client satisfaction and measurable Return on investmentEducate clients on the latest Experian products and services relevant to customer-focused feedback and shared industry insight through ongoing sales consultation that uncovers latest challenges and offers data-driven recommendations. Partner with a team of subject matter experts, including sales consultants / engineers.Communication with clients is frequent - includes weekly/monthly/quarterly status calls (virtual) with and travel to client locationsTogether with Client Executive partner:Full responsibility for meeting annual sales revenue targets, driven through client renewals and organic growth of existing accounts through cross-sell / up-sell activitiesManage sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reportingNegotiate complex client contracts for both standard and custom Experian products and servicesDefine and own strategic account plans to unlock investments focused on client's evolving goalsResearch and reach assigned client organizations to drive alignment through executive and daily influencers to meet dynamic strategic account plansCollaborate with internal and external partners to structure operational and strategic plansPartnering with team members, including Consulting and Client Support Teams, collaborate to ensure scoping, pricing, contracting, execution and support of both standard and custom projectsWork with Client Support Teams, Product Management and Marketing personnel to ensure ongoing "Voice of Customer" (VOC) feedback and ongoing product and service education is maintained across portfolioWork with wide range of internal groups - Operations, Legal, Compliance and FinanceDevelop relationships through communication with external and company partnersCreate compelling presentations referencing relevant market trends, best practices and case studies