Basic Function
Provide support services at the front desk to owners and guests, as well as supporting the administrative functions of the resort.
Essential Duties and Responsibilities
1. Promote and maintain positive customer relations by providing first class customer service to all owners and guests.
2. Report to work on time on all scheduled workdays, in uniform, with a neat and clean appearance.
3. Answer telephones and transfer calls as needed.
4. Conduct check-in and check-out of all guests.
5. Prepare nightly audit, close transactions, and set the till for the next day’s business.
a. Balance all vendor activity.
b. Balance all room rental revenue daily.
6. Post all guest charges and balance advance deposits.
7. Keep track of room availability. Schedule (reserve) and confirm all reservations, both rental and Internal Time Exchange (ITE).
8. Prepare nightly housekeeping report.
9. Prepare weekly unit usage report for housekeeping and sales.
10. Present a professional business manner.
11. Maintain computerized owner records – ITE, rental, Resort Condominium International (RCI), and owner trades.
12. Verify RCI deposit information and confirm.
13. Prepare and send all owner mailings.
14. Perform daily opening and closing procedures.
15. Prepare and maintain printed information to be given to guests at check-in.
16. Answer inquiries pertaining to Wapato Point services, local shopping, dining, entertainment, and travel directions.
Other Duties and Responsibilities
1. Receive and transmit telephone messages.
2. Stock all areas with adequate supplies.
3. Convey accurate information to housekeeping, maintenance, safety services and other departments.
4. Open, process and post mail daily.
Education and Experience
High school diploma or general education degree (GED) or any combination of education, training and experience that demonstrates the ability to perform the duties of the job. Reception/reservation experience desirable.
Knowledge, Skills and Abilities
1. Ability to communicate effectively both orally and in writing.
2. Ability to deal with difficult situations and use reason when dealing with emotional situations.
3. Knowledge of collecting payments, making change, counting money in cash register.
4. Ability to operate basic office equipment (multi-line telephone, calculator, personal computer, fax machine, photocopier, radio, and cash register).
5. Ability to work as part of a team.
6. Ability to interact in a considerate and polite manner with owners/guests and co-workers.
7. Ability to identify and resolve problems in a timely manner.
8. Ability to perform basic math skills.
9. Ability to use standardized computer software.
Financial Responsibilities
Collect payment for purchase transactions.
External Contacts
Owners/guests, contractors, and vendors.
Other Requirements
Additional duties as assigned. English language-reading, writing, speaking.