Senior Windows Desktop Engineer III : 2021-07-19

Job Details

ID	#16987253
Estado	Washington
Ciudad	Washingtondc
Tipo de trabajo	Permanent
Fuente	RTL Networks, Inc
Showed	2021-07-19
Fecha	2021-07-18
Fecha tope	2021-09-16
Categoría	Arquitecto/ingeniero/CAD
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Vacancy caducado!

Job title: Senior Windows Desktop Engineer III

Location: Washington D.C.

Status - Full-time

About Us: RTL Networks, Inc. is a rapidly-growing company primarily focused on providing information technology (IT) support services and personnel to a variety of commercial and government customers for long term contracts. By providing a wide array of professional services and products, we help our customers leverage technology and operate with total confidence in the predictability, security and reliability of their technology resources in order to meet business objectives.

Job Purpose or Summary: Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Applicant selected for this position must be able to obtain and/or maintain a security clearance or access.U.S. Citizenship required. Chosen applicants will be required to pass pre-employment drug screening and a criminal background check. We are an Equal Opportunity Employer.