Client Consulting Analyst - Product and Digital Design

As part of the global value added services organization, North America Product & Experience Design (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. The PxD team is looking for a talented individual to help support  human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.  The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice! RESPONSIBILITIES Manage work streams within integrated teams of Product, Design, and Engineering in the development of of client engagements and product co-creations, using a human-centered design mindset and contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration) Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges. Help design and facilitate client workshops through synthesizing insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes. Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams. Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets. Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results Articulate the possibility, viability and feasibility of product recommendations Help to create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features in partnership with our clients Conduct in-depth market testing using various qualitative and quantitative research methods Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.