Centralized Scheduler and Remote Centralized Scheduler

International SOS is looking for qualified individuals to be a Centralized Scheduler Support for The Navy Fleet and Family Support Program (FFSP.) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. Key ResponsibilitiesReceive, screen, and schedule direct callers and walk-in customers for both individual appointments and group programs. Maintain current schedules of staff providing individual appointments and rosters of upcoming group programs for enrollment purposes. Manage daily scheduling to ensure customers are notified of unscheduled staff absences as soon as possible and appointments are rescheduled at customer request in a timely manner. Maintain direct service metrics for all staff for whom scheduling services are provided. Enroll and schedule customers in briefs, workshops and classes and individual appointments, when not provided through centralized scheduling. Ensure that information and referral services provided are entered and counted in FFSMIS. Participate in emergency response exercises carried out by the Region, Installation or FFSP. Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed. Ensure that all information and referral, individual consultation and group education services related to Emergency Preparedness and Response are entered and counted in required systems. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.