Business Analyst

Join The Red Gate Group as a Business Analyst supporting a critical Defense Intelligence Agency (DIA) program office. Shape the future of defense intelligence services by bridging customer needs with operational excellence in a fast-paced, mission-critical environment.What You'll DoDrive Service ExcellenceDesign and execute streamlined processes for Service Agreements that capture customer requirements and ensure cost-effective deliveryServe as the vital link between the Program Office, stakeholders, and customers to optimize service deliveryMaintain comprehensive Service Agreement libraries and provide executive-level status reportingLead Customer SuccessPartner with account managers to translate complex customer requirements into actionable solutionsSupport invoice generation and cost recovery activities while ensuring full regulatory complianceChampion process improvement initiatives that deliver measurable efficiency gainsExcel in a Dynamic RoleLeverage cutting-edge Program Office software to manage portfolio costs and performanceThrive in a high-volume environment with minimal supervision while maintaining exceptional attention to detail