Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative!
Family Care Network is seeking a full-time Patient Services Representatives at our Urgent Care Center (UCC) located in Mount Vernon. This position is responsible for the daily administrative functions of the UCC to support patients.
UCC Hours: The Urgent Care Centers are open Monday - Friday 1:00 pm - 9:00 pm and Saturday-Sunday 9:00 am-5:00 pm. The Urgent Care Centers are open seven days a week, excluding Thanksgiving and Christmas.
Travel: May need to travel to other UCC location in Bellingham to assist with coverage.
We are looking for a qualified, motivated individual with a passion for taking care of patients who can:
Communicate effectively
Provide excellent customer service
Effectively manage patient flow
Respond to patient questions and/or concerns in a calm and helpful manner
Accurately enter and review patient data in the EMR
Prioritize and multitask on multiple projects with frequent interruptions
Knowledge, Skills and Abilities:
Ability to establish lasting and effective employee relationships in a team environment
Proficiency using standard computer and office equipment
Good spelling, grammar, typing, data entry, and phone skills
Ability to maintain patient privacy and confidentiality
Ability to adapt to process and procedure changes
Ability to thrive and grow in a fast-paced, learning environment
Medical office experience helpful, but not required
Bilingual a plus
About FCN As an independent, locally owned, provider-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.
Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE). Additionally, employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.
Benefits:
Our health benefit programs are designed to take care of you and your family, offering flexibility and quality care.
Our health benefits include: two medical plan options, a flexible dental benefit including orthodontia, vision coverage, Employee Assistance Plans, Flexible Spending Account program and Life/AD&D, Hospital and Accident insurance plans. Benefit eligibility is determined based on the full or part-time status of the position.
At FCN, we value the importance of time away from work for leisure, health and well-being. Staff members accrue a generous Paid Time Off (PTO) program for vacation and short-term healthcare needs as well as an Extended Illness Bank (EIB).
Our PTO and EIB benefits begin accruing from the first day of employment and employees are eligible to take paid time off after 60 days of employment. An employee accrues PTO at a rate based upon the number of months of service at FCN. A new full-time employee generally accrues 18 days per year. EIB accrues based upon the number of paid hours excluding overtime, with a full-time employee accruing a maximum of 48 hours per year. Benefit eligibility is determined based on the full or part-time status of the position. Employees who are ineligible for FCN’s PTO/EIB programs accrue Paid Sick Leave per Washington State law.
Our retirement plan is designed to support you in preparing for retirement planning and include individualized financial planning guidance. Eligibility for the FCN Retirement Plan programs is determined based upon years of service and required payroll hours.
We offer the following programs:
401k Plan with employer match; and
401k Profit Sharing Plan
To view our UCC PSR opening visit our career page at https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=133753&clientkey=F3B0AD6C6C85F92B7D67877FBAA760C5